eLearning SUPERTRAC Supervisory Management Skills

Original price was: R750,00.Current price is: R650,00.

The INTRA e-Learning training was created specifically for South African employers and employees.

COVID-19 work-from-home protocols established e’Learning as a permanent feature in the education landscape.

This course content can be accessed, consumed and shared at a time and place that best suits the learner.



Part 1 Intro to Supervision

★ Characteristics of a Supervisor Exercise ★ Characteristics of a Supervisor Action Plan ★ What is a Supervisor? ★ Basic Duties of a Supervisor ★ The Supervisor’s Responsibilities ★ Skills Required to Supervise Thinking and Technical Skills ★ Skills Required to Supervise Interpersonal Skills ★ Skills Required to Supervise Maximising Performance/Behaviour ★ Identify Supervisory Abilities – Exercise ★ Identify Supervisory Abilities – Checklist ★ Thinking and Technical Skills ★ Interpersonal [Employees] Skills ★ Maximising Performance/Behaviour

Part 2 Theory of Health & Safety Management

★ Purpose of Health & Safety Management ★ Elements of Business ★ Scope of Losses ★ Costs of Incidents ★ Definition of an Incident ★ Their Effects ★ Domino Sequence ★ Causes of Incidents ★ ABC of Health and Safety ★ The 88% Effort Rule

Part 3 Intro to Legislation

★ Intro to the Occupational Health & Safety Act ★ Structure of the Act ★ Regulations ★ Standards ★ Health & Safety Management System ★ Organisational Structure ★ Our Organisational Structure ★ Legal Duties of Supervisors ★ Assignment of Supervisors ★ Health & Safety Representatives ★ Membership of the Committee ★ Duties of the Health & Safety Committee ★ Frequency of Committee Meetings ★ Health & Safety Committee Minutes ★ Documents and Records ★ Action In The Event of: ★ Action In The Event of: ★ Not Disturbing the Scene ★ Rights of the Employee ★ Duties of the Employee ★ Intro to the Labour Relations Act

Part 4 Policy, Rules & Procedures

★ Health & Safety Policy ★ Our Organisation’s Rules and Procedures ★ Job Descriptions ★Scope of Authority ★ Work Permits ★ Trade Unions and Worker Involvement

Part 5 Supervisory Leadership Styles

★ Different Leadership Styles ★ The Autocratic Supervisor ★ How Autocrats Usually Behave ★ Identify an Autocratic Role Model Exercise ★ The Democratic Supervisor ★ Identify a Democratic Role Model Exercise ★ The Pseudo Democratic Supervisor ★ How Pseudo Democrats Behave ★ Identify a Pseudo Democratic Role Model ★ The Hands-Off [Free Reign] Supervisor ★ Identify the Learner’s Style ★ The Qualities of a Good Leader

Part 6 Project Planning

★ What is Project Planning? ★ Benefits of Project Planning ★ Project Planning Exercise ★ Project Planning Processes – Employee Involvement ★ How Far Ahead to Plan? ★ Planning Time Frames ★ Barriers to Project Planning – Exercise ★ Reasons for Resistance to New Plans ★ Overcoming Resistance

Part 7 Planned Job Analysis / Observations

★ What is Job Analysis? ★ Objective of Job Analysis ★ Elements of Job Analysis ★ When should a Job Analysis be done? ★ Benefits of Job Analysis ★ Factors to look for when conducting Job Analysis ★ Methods of Job Analysis ★ Examples of Jobs needing Analysis ★ Fact Finding not Fault Finding ★ Conducting a Job Analysis Preparation ★ Job Analysis Worksheet ★ Conducting a Job Analysis During ★ Conducting a Job Analysis– After ★ Possible Solutions and Recommendations ★ Conduct a Job Analysis Exercise ★ Job Analysis Worksheet Findings ★ Job Analysis – Worksheet

Part 8 Organising

★ Purpose of Organising ★ The Process of Organising ★ Checklist for Organizing the Work

Part 9 Interpersonal Communication

★ How Communication Takes Place ★ Who are you Communicating with? ★ Barriers to Communication Exercise ★ Benefits of Good Interpersonal Communication Skills ★ Reasons for Communication Break Down ★ Ways to Develop Good Interpersonal Communication Skills Exercise ★ Safety Briefings & Tool-Box Talks ★ Tool-Box Talks Topics

Part 10 Problem Solving and Decision Making

★ Problem Solving and Decision Making – Exercise ★ Intro to Problem Solving and Decision Making ★ Types of Workplace Problems ★ Classifying Health & Safety Risks or Problems ★ Prioritizing the Risk or Problem ★ Identify Health & Safety Risks or Problems Exercise ★ Challenges of Problem Solving and Decision Making ★ Ways to Approach Problem Solving ★ A.I.D.S. Method to Defining the Problem Analyse ★ A.I.D.S. Method to Defining the Problem Investigate ★ A.I.D.S. Method to Defining the Problem Decide ★ A.I.D.S. Method to Defining the Problem Solve ★ The A.I.D.S. Method Exercise ★ Problem Solving and Decision Making – Conclusion

Part 11 Supervisory Control

★ Intro to Supervisory Control ★ Other ways of Maintaining Control ★ Excessive Control ★ Identifying Poor Performance ★ Discussing a Performance Problem ★ Rectifying a Performance Problem Action Plan

Part 12 Delegation

★ What is Delegation? ★ Objectives of Delegation ★ Benefits of Delegating the Supervisor ★ Benefits of Delegating The Employee ★ Benefits of Delegating The Task ★ Considerations when Delegating ★ Responsibility, Authority, Accountability ★ The Need for Delegation Exercise ★ Supervisor Difficulties when Delegating ★ The Process of Delegation – Developing Employees ★ Coaching Your Employees

Part 13 Developing and Motivating a Team

★ The Team ★ Role of the Supervisor in Developing Teams ★ Maintaining the Team ★ Motivational